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Customer Support

Context Help

If you feel lost inside our Control Panel, the first step you should take is to press the Help button, which is present on each and every page. A context menu will show up. It comprises elaborate information about all the operations that you can carry out on that particular page. Each pop-up menu appears on the same page so that you can swiftly return to your work.

Video Tutorials

We have an extensive collection of educational video clips explaining how to use our web hosting Control Panel. They're shot for those of you who want to see how things are getting done instead of just reading articles. In this way, everyone can swiftly become familiar with our hosting Control Panel by merely watching our step-by-step educational video clips.


If you can't find the solution you are looking for, check out our extensive Frequently Asked Questions database, which contains questions asked by actual users and provides practical solutions. We periodically update our Frequently Asked Questions database with new questions & answers in order to encompass all the innovations and new additions to our hosting platform.

Ticketing System

If you still can't discover the solution you need in the Frequently Asked Questions database either, we have a excellent team of customer service technicians available 24-7 and ready to help you with any issue. Each trouble ticket you submit will be answered in less than 60 minutes (the average trouble ticket response time being just 20 mins), so you will not have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone:
US International:
UK Phone:
AU Phone:

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com